Frequently Asked Questions

You can easily submit your application through:

• Browse our products and choose what suits you.
• Add products to the shopping cart
• Complete the payment process securely
• You will receive a confirmation message immediately.

Within Riyadh: 1-2 working days

Major cities: 2-4 business days

Other areas: 3-7 working days

📱 You will receive a text message with shipping details.

We offer various payment methods for your convenience:

• 💳 Credit cards (Visa, Mastercard)
• 📱 Range
• 💵 Cash on delivery
• 🏦 Bank transfer

✅ All transactions are secure and encrypted

Return period: 2 days from the date of receipt

Return Terms:

• The product is in its original condition.
• Not using the product
• The presence of the original invoice

⚠️ Shipping costs are borne by the customer in case of late return.

You can track your order in several ways:

• 📧 Tracking link in email
• 📱 Text message with tracking number
• ☎️ Contact customer service

💡 You will receive instant updates on the order status.

Yes! We provide installation service for the following products:

• Large outdoor seating
• dining tables
• complex furniture

💰 Installation fees vary depending on the type of product and location.

Yes! All our products are guaranteed:

• 🪑 Chairs and tables: 1 year
• 🛋️ Outdoor sessions: 2 years
• 🧵 Fabrics and pillows: 6 months

⚠️ Warranty does not cover misuse or harsh weather conditions.

Yes! Our outdoor furniture is specially designed to withstand:

• ☀️ Sunlight and high heat
• 🌧️ Rain and humidity
• Wind and dust

💡 We recommend using protective covers to extend the life of the product.

You can contact us via:

• +966555028339
• 📱 WhatsApp: Same number
• ✉️ Email: info@jalasathome.com

🕒 Working hours: Saturday - Thursday (9 AM - 9 PM)