Refund policy

Return and Exchange Policy

At Home Sessions, we guarantee your complete satisfaction with your purchases with a fair and flexible return and exchange policy.

Satisfaction Guarantee

If you are not satisfied with your purchase, you can return or exchange it within 14 days.

Return Terms

Timeframe

7-14 days From the date of receipt
The date is calculated from the delivery date
Fridays and holidays are not included
Order must be submitted before the deadline
Product Condition
Product in its original condition
Unused or undamaged
All accessories and parts are present
Original packaging intact
Required Documents
Original invoice
Order number
ID card
Reason for return (optional)
Returnable Items
The following products can be returned:

Chairs and tables

Unused

Outdoor seating

In excellent condition

Accessories

Unopened

Protective covers

In the original packaging

Non-Returnable Items
The following products cannot be returned:
Customized items: Made to order or in special sizes
Cushions and fabrics: For health and hygiene reasons
Used items: Showing signs of use
Damaged items: Due to misuse or neglect
Discounted items: With a discount of more than 50%
Seasonal items: After the end of the product Season

Return Process
1
Contact Us

Call or Message Customer Service

2
Confirm Order

Review Return Terms

3
Prepare Product

Package Carefully

4
Receipt

We will send a representative to pick up the product

5
Refund

Refund or Exchange

Refund Methods

Same Payment Method

Return to Credit Card

Return to Mada Account
Return Timeframe: 3-7 Business Days
No Additional Fees

Cash
For Cash Payments Only
Pick Up in Store
Present ID
Immediately Upon Product Verification

Store Credit
Credit to Purchase Other Products
Valid for One Full Year
Transferable to Relatives
5% Additional Reward

Exchange
Exchange Terms:

Same Value

Exchange for a Product of the Same Price

Higher Value

Pay the Difference in Price

Lower Value

Return the Difference or Credit

Cost Returns

Free

Product defect or order error

Customer

Change of mind or dislike

Depending on region

25-50 SAR depending on location

Important Notes
Inspection: The product will be inspected upon receipt to ensure its condition.
Rejection: We reserve the right to refuse a return if the conditions are not met.
Delay: A return delayed beyond 14 days voids the right to return.
Warranty: A return does not affect the warranty on other products.
Documentation: Keep all documents until the end of the return period.
Our Commitment to You

Fast Processing

Within 24 hours

Fair Dealing

Clear Terms

Full Refund

No Discounts

Continuous Support

Throughout the Process

For inquiries about returns and exchanges

Our customer service team is ready to assist you.

Phone: 966555028339

WhatsApp: Same number