Return and Exchange Policy

Return and Exchange Policy

At Sessions Store, we guarantee your complete satisfaction with your purchases with a fair and flexible return and exchange policy.

Complete satisfaction guarantee

If you are not satisfied with your purchase, you can return or exchange it within 14 days.

Return Terms
Time period
7-14 days from the date of receipt
The date is calculated from the delivery date.
Excludes Fridays and holidays
The application must be submitted before the deadline.
Product condition
The product is in its original condition.
Non-use or damage
All accessories and parts are available.
Original packaging intact
Required documents
Original invoice
order number
ID card
Reason for return (optional)
Returnable Products
The following products can be returned:

chairs and tables

Unused

Outdoor sessions

In excellent condition

Accessories

Unopened

Protective covers

In the original package

Non-returnable products
The following products cannot be returned:
Custom Products: Made to order or in special sizes
Pillows and fabrics: for health and hygiene reasons
Used products: showing signs of use
Damaged products: due to misuse or neglect
Discounted products: more than 50% off
Seasonal Products: After the Season Ends

Return process
1
Contact us

Call or email customer service

2
Confirm order

Review return terms

3
Product preparation

Carefully package the product

4
Receipt

We send a representative to receive the product

5
Recovery

Refund or exchange

Refund methods
Same payment method
Credit card return
Return to account extent
Return period: 3-7 business days
No additional fees
in cash
For cash payments only
Pick up from store
Bring your ID
Immediate upon product confirmation
Store balance
Credit to purchase other products
Valid for one full year
Transferable to relatives
5% additional bonus

substitution
Replacement terms:

Same value

Replace with a product of the same price

higher value

Pay the difference in price

lower value

Return the difference or credit

Return cost

Free

Product defect or order error

On the client

change of mind or dislike

By region

25-50 riyals depending on the location

Important notes
Inspection: The product will be inspected upon receipt to ensure its condition.
Rejection: We reserve the right to refuse a return if the conditions are not met.
Delay: Delaying the return by more than 14 days will void the right to return.
Warranty: Return does not affect the warranty of other products.
Documentation: Keep all documents until the return period ends.
Our commitment to you

Fast processing

Within 24 hours

fair dealing

Clear terms

Full refund

No discounts

Continuous support

Throughout the process

For inquiries about returns and exchanges

Our customer service team is ready to assist you.

Phone: 966555028339
WhatsApp: Same number
Email: info@jalasathome.com
Opening Hours: Saturday - Thursday (9 AM - 9 PM)